Refund, Exchange & Return Policy
At Eczema.com.au we are more than happy to refund, exchange and accept returned items providing the products have not been opened or used in any way.
If you are returning or exchanging a product, you are required to pay the postage costs to send the product back to us.
Due to the nature of the product, we can not accept returns nor do we issue refunds when the product has not met the expectations of the customer in regards to improving their skins condition. Our products help relief thousands of eczema and psoriasis suffers, the product is not sold or promoted as a cure.
Terms & Conditions
By using this web site you agree to the following:
All prices are in Australian Dollars, AUS$.
Eczema.com.au and its officers, employees and agents responsible for maintaining this website believe that the information contained on this website is correct and appropriate. However, no representation or warranties of any nature whatsoever are given, intended or implied.
Eczema.com.au makes no representations about the content and suitability of this information for any purpose. It is provided “as is” without express or implied warranty.
You should rely on your own review, inquiry and assessment as to the accuracy of any information made available on this web site.
Eczema.com.au disclaims all responsibility and liability for any direct or indirect loss or damage suffered by any person as a consequence of using this web site, the information supplied within it or the products sold within it.
Information at this site is not intended as substitute for professional medical care. It is provided for educational or reference purposes only.
No information on this site should be relied upon as the basis for treating or diagnosing conditions, symptoms or illness and all queries should be directed to your health care professional.
All of the information displayed on this web site is copyrighted to Eczema.com.au and acknowledged sources.
Apart from fair dealing permitted by the Copyright Act 1968, visitors to this site are granted permission to download and display any of the website material for private use only with express written permission.
Eczema.com.au respects the intellectual property of others. If you believe that the content on this site has been copied in a way that constitutes copyright infringement or are aware of any infringing material placed by any third party on www.eczema.com.au please Contact Us.
We take online privacy very seriously here at Eczema.com.au.
In some instances, such as when you purchase from our secure store, enter into a contest or subscribe to our newsletter, we may need more specific information about you, such as name, address, e-mail address, telephone number, etc.
We do not share or rent or sell this or any other information with other companies or individuals. We do not disclose information about your individual visits to our site to anyone.
You will not be contacted by Eczema.com.au unless you specifically request it, such as through subscribing to our newsletter, or through our normal customer service follow up, such as when you purchase a product and we keep you informed of the shipping timeframe.
A simple policy – but the right one
If you have any questions about your online privacy please don’t hesitate to Contact Us.
Your Online Security
Eczema.com.au takes every precaution to protect you when you send information to us so that you never have to worry about security. Any highly confidential information sent to us will be requested inside one of our secure server software pages.
Our secure server software is among the best software available today for secure Internet interaction. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Having a secure site is recognised by an unbroken key or lock that appears in the bottom of your browser window. This technology provides a secure connection that keeps data private during transmission over the Internet.
The part of this site that needs this security is the page that accept your credit card details (this is a few steps into the ordering process on Eczema.com.au).
How the process works:
When you send information to our site, the information is transmitted from your computer over local telephone lines to your Internet Service Provider (ISP) and then over the Internet.
Both Microsoft Internet Explorer and Netscape Navigator use Secure Sockets Layer (SSL) to encrypt the data that you send over the Net.
The information in SSL goes directly to our server. Once we receive the encrypted data, we then need a special security ‘key’ to be able to ‘unlock’ the information. Once this is done we review the information and then delete the information. This is done to ensure that nobody can access this information.
Always use a secure Web browser. Using Netscape Navigator version 2.0 (or later), or any version of Microsoft Internet Explorer as your browser provides you with an additional level of security when shopping on the Web. These browsers use SSL technology, a system that lets your browser automatically scramble your personal data before sending it to the business via the Internet.
As mentioned, SSL shows you that a Web site is secure when an unbroken key or a lock appears in your browser window.
Eczema.com.au is committed to providing the best possible service and we are delighted to be of assistance.
If you have any questions about online security please don’t hesitate to Contact Us.