Customer Service

Shipping Information

We offer Free Shipping for orders over $60 within Australia.  Orders under $60 within Australia have a flat rate of  $7.

New Zealand orders under $40 will cost $10.50 in shipping and orders over $40 will cost $15.00 in shipping.

Our orders are all sent via Australia Post regular mail, and airmail to New Zealand.

Please allow 7 working days for delivery within Australia and a few extra days for delivery to New Zealand.

Due to New Zealand custom laws we are unable to ship products containing Manuka Honey to New Zealand. All other products can be shipped to New Zealand without a problem.

Our Guarantee to You

When ship our products to you they leave in perfect condition and are manufactured to the highest quality standards.

If our products arrive in less than that condition something happened in transit. We would be very disappointed to know you received your goods in less than perfect condition. Please let us know.

We are more than upset when anything comes between our quality standards and your satisfaction. We’ll make things right.

Thank you for choosing

As you might know, different skin conditions react differently to various treatments. Whilst we stand behind our claims about the products we sell, we simply cannot provide a guarantee that they will work for absolutely everyone.

Our experience, and the experience of the vast majority of our customers, is that our products work and work well at relieving the symptoms of eczema and psoriasis. Otherwise we wouldn’t recommend them!

And of course we guarantee the quality of the products available from

You can find our Terms & Conditions here.


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